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Google Allowing Developers To Respond To Comments - WDYT ?
Personally I think it is NOT a good idea. Customers will start to use it to ask support questions rather than going to websites (which like mine are full of FAQ's that answer 99.99% of questions) - meaning it adds another job , the daily read and reply.
It could even turn into slagging matches.
Whilst on hundreds of occasions I wanted to reply to a review in the heat of the moment, having the actual ability is not something I would relish and I hope it doesn't come to iTunes.
I also think this is a bad idea because as you said people will tend to use it as a way to communicate with the developer. Customer reviews are not support tickets, they are reviews! If user need support they will get it via my support mail, that's what it is for!
I personally would like to respond to reviews. I once had a back and forth email session with a user for an extended period trying to diagnose their problem. It ended up being that they had the YEAR set wrong on the device. I sent them promo codes to get newer versions, held their hand all the way through and in the end they left me a nasty review because my app didn't function correctly because the year on their device was set wrong. Sure I could just brush it off, but it would be nice to be able to tell people publicly that the issue was with THEIR device, not MY app...
I personally would like to respond to reviews. I once had a back and forth email session with a user for an extended period trying to diagnose their problem. It ended up being that they had the YEAR set wrong on the device. I sent them promo codes to get newer versions, held their hand all the way through and in the end they left me a nasty review because my app didn't function correctly because the year on their device was set wrong. Sure I could just brush it off, but it would be nice to be able to tell people publicly that the issue was with THEIR device, not MY app...
Thats's why it should be possible to delete these kinds of reviews. To make things clear, I don't want Apple to remove bad reviews, but just reviews that are wrong like yours, for e.g.
Thats's why it should be possible to delete these kinds of reviews. To make things clear, I don't want Apple to remove bad reviews, but just reviews that are wrong like yours, for e.g.
Apple does remove reviews if you ask them and you have a good reason
Personally, I really wish they would let us reply to reviews. Every time I release an update - this one guy keeps updating his 1 star review. The stuff he is saying doesn't make any sense - I just want to reply to tell him to please contact me and I can work with him on whatever issue he has. I did contact Apple, and they did remove his review (twice) , but he just keeps reposting it - Apple won't remove it again.
Personally, I really wish they would let us reply to reviews. Every time I release an update - this one guy keeps updating his 1 star review. The stuff he is saying doesn't make any sense - I just want to reply to tell him to please contact me and I can work with him on whatever issue he has. I did contact Apple, and they did remove his review (twice) , but he just keeps reposting it - Apple won't remove it again.
99% chance says he's a competitor to your app so of course he'll never stop!
Maybe Google should allow us to communicate with THEM first! It's ridiculous that they are going to allow developers to respond to user reviews, yet when the developer needs to get a hold of Google they don't respond!
I did contact Apple, and they did remove his review (twice) , but he just keeps reposting it - Apple won't remove it again.
I have the same problem. Apple seems willing to keep removing the review every single day, but it's way too much trouble to report the review every single day... They need to have a way to ban the person(s) which Apple doesn't seem to have currently.
I think replying to reviews can be helpful when there's a genuine review where someone is mistaken about something or isn't aware that some feature exists. You can reply to give them info. But if it's some lunatic reviewer who's lying on purpose, replying isn't going to help.
"Personally I think it is NOT a good idea" talking about allowing developers to respond to a user review.
sorry, you're right he also said it adds another job (but he also said that it was just a bad idea like TunaNugget also mentioned and that was what I only read, I over read his time/workload point, sorry) . Well, I have to say that I am against the possibility to reply not because I do not want to reply but because I don't want the reviews turn into support tickets. People shall review the apps, if they are writing nonsense there or use the review system as a way to communicate with the developer, Apple should just delete these reviews.
That's why we have a review system and that's why a developer has to have a support website/mail address. I really think mixing these two will not be good for the store experience. Well, it's Apple's store and who am I to suggest what to do or not.
Personally I think it is NOT a good idea. Customers will start to use it to ask support questions rather than going to websites (which like mine are full of FAQ's that answer 99.99% of questions) - meaning it adds another job , the daily read and reply.
It could even turn into slagging matches.
Whilst on hundreds of occasions I wanted to reply to a review in the heat of the moment, having the actual ability is not something I would relish and I hope it doesn't come to iTunes.
i think its a good thing. you have to think about how many stupid people there are in this world and being able to respond to them the only way they know how to communicate "might" help. I get comments all the time but NEVER once do these same people try to contact me by email. i find it odd they can manage to give you a bad review and even ask what to do in the review but never try to email the developer. They expect us to know who we are dealing with? how am i as a developer suppose to fix your problem if i dont know who to talk to. but of course the moment they leave a bad review, they will probably never check it again, or they are one of your competitors so no point in trying.
Customers will start to use it to ask support questions rather than going to websites (which like mine are full of FAQ's that answer 99.99% of questions) - meaning it adds another job , the daily read and reply.
Yes I did say it adds another job , and your right I don't have time or want to spend time replying to reviews. I don't mind if they are genuine but as I stated people will use it as support questions, I already have support sites with FAQ , form submissions with "does this answer your question prompts" etc. that answer most peoples questions. I do NOT want the job of then having to manually reply to every support question that is posted as a "review". It is a total waste of my time with the systems I have in place.
RickSDK said:
if someone is too busy to response to a review (which is every app's primary sales tool) then they shouldnt be an app developer. period.
(imho)
Well I am , and I sell hundreds per day , if your only selling a few I can only assume that you have a bit more time on your hands than I do , personally I want to spend my time dealing with genuine support questions and writing more apps.
Like on ebay, it's always good to be able to protect yourself from bogus claims, I don't see how that's going to be a bad thing.
Moreover if you really have to spent any substantial time replying to bad reviews then the problem is your app, not the fact that you can reply to thousands of 1 star reviews daily :)
Finally, they only gave it to developer who's been tagged as "Top Developers", so you would expect them to have some decent ratings, and if it's not the case, you would expect people like Disney not to behave like your 15years old spotty guy who's trolling the system.
edit: Finally, 2, the fact that you _can_ reply to reviews it doesnt mean you _have_ to :) You feel like spending your time coding? Feel free to do it, you feel like you've got 5 seconds to clarity something? Well you can do it. Freedom is good, not bad.
I totally support it if Apple does this. I have a bunch of reviews on my apps that are there because of plain ignorance. I wish i could reply to them and other people who feels the same can learn about it at the same time.
fouldsc
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0 • Off Topic Insightful Disagree Dislike Like AwesomeI did contact Apple, and they did remove his review (twice) , but he just keeps reposting it - Apple won't remove it again.
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0 • Off Topic Insightful Disagree Dislike Like Awesomejust remove the reviews feature altogether.
just rating is enough.
And make it such that an account must at least buy
X number of apps from different categories
thru their itunes account before one able to rate.
just an idea. probably it's a stupid one. :p
10 Detailed Steps to Submit Apps To AppStore
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0 • Off Topic Insightful Disagree Dislike Like AwesomeI think replying to reviews can be helpful when there's a genuine review where someone is mistaken about something or isn't aware that some feature exists. You can reply to give them info. But if it's some lunatic reviewer who's lying on purpose, replying isn't going to help.
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0 • Off Topic Insightful Disagree Dislike Like Awesome"Personally I think it is NOT a good idea" talking about allowing developers to respond to a user review.
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0 • Off Topic Insightful Disagree Dislike Like AwesomeThat's why we have a review system and that's why a developer has to have a support website/mail address. I really think mixing these two will not be good for the store experience. Well, it's Apple's store and who am I to suggest what to do or not.
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0 • Off Topic Insightful Disagree Dislike Like AwesomeI get comments all the time but NEVER once do these same people try to contact me by email. i find it odd they can manage to give you a bad review and even ask what to do in the review but never try to email the developer. They expect us to know who we are dealing with? how am i as a developer suppose to fix your problem if i dont know who to talk to.
but of course the moment they leave a bad review, they will probably never check it again, or they are one of your competitors so no point in trying.
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0 • Off Topic Insightful Disagree Dislike Like AwesomeLike on ebay, it's always good to be able to protect yourself from bogus claims, I don't see how that's going to be a bad thing.
Moreover if you really have to spent any substantial time replying to bad reviews then the problem is your app, not the fact that you can reply to thousands of 1 star reviews daily :)
Finally, they only gave it to developer who's been tagged as "Top Developers", so you would expect them to have some decent ratings, and if it's not the case, you would expect people like Disney not to behave like your 15years old spotty guy who's trolling the system.
edit:
Finally, 2, the fact that you _can_ reply to reviews it doesnt mean you _have_ to :) You feel like spending your time coding? Feel free to do it, you feel like you've got 5 seconds to clarity something? Well you can do it. Freedom is good, not bad.
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0 • Off Topic Insightful Disagree Dislike Like Awesomereviews on my apps that are there because of plain ignorance.
I wish i could reply to them and other people who feels the
same can learn about it at the same time.
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