Wrong screenshots order after update

J · August 2012

The order of my screenshots is all wrong since my last update (updated screens also), it's wrong in the appstore on device and itunes as well, obviously it displays correctly in itunes connect.
Do you think I should reject all the screens and re-upload them again ? or is this something that happens to some of you after an update and will be fixed in few hours ?

SwiftDodger23 · August 2012

My app was approved last night and I'm experiencing the exact same thing :S

Irishdawg90 · August 2012

Same here. They mixed up my 2nd and 5th images.

J · August 2012

OK, i'm not alone with this issue, hopefully they will fix it soon...

not_too_shabby · August 2012

Same problem here and I haven't even released the update to the store. The order was messed up after the new version was approved. I tried reshuffling the screen shots back and forth and made an edit to the description to see if that will fix it.

J · September 2012

So should we re-order all our screens, is it working for u not_too_shabby ?

J · September 2012

Double post...

not_too_shabby · September 2012

Not yet. I reorderd my images saved it, then moved them back to the original position and saved it again. As of this morning there is no change. The images are still out of order compared with ITC. UGH. The snapshot that is normally #5 is #1.

mraalex · September 2012

same for me, if someone has new info please post

Reyna · September 2012

Same problem.

Have you also notice that the default shine / gloss effect on the big icon on iTunes Connect is now ALWAYS there, even if you have removed it in your app.

Please everyone, contact Apple staff via your iTunes Connect contact page.

J · September 2012

I don't have the issue about the gloss effect on my icon.

J · September 2012

How do you contact them exactly ? I can't find the right place in the "manage your app" form.

Reyna · September 2012

J said:
How do you contact them exactly ? I can't find the right place in the "manage your app" form.

The icon problem seems to be new... :/

You can contact them by connecting to iTunes Connect, and click contact. Then, you have to find the right contact category for this...

mrrobbo · September 2012

this is frustrating, brand new update for my app Easy Assessment and the marketing shots now make no sense

J · September 2012

Yes and I can't find a workaround, I tried to re-order and save but it's still all wrong

rocotilos · September 2012

Reyna said:
Same problem.

Have you also notice that the default shine / gloss effect on the big icon on iTunes Connect is now ALWAYS there, even if you have removed it in your app.

Please everyone, contact Apple staff via your iTunes Connect contact page.

Yeah. this **** is happening again. I just saw it in my latest app update that went live last night.

vince_plus_plus · September 2012

not even updates, existing apps are affected...

rocotilos · September 2012

I meant the gloss effect on icons.
All of my existing apps are still maintaining their "no gloss" settings.
But newly updated one, are showing the gloss, despite the "no gloss" setting in the binary.

sialcasa · September 2012

I'm having the same issue. Bullshit.

baja_yu · September 2012

sialcasa said:
I'm having the same issue. Bullshit.

You already started a thread for this in another section. Don't cross post in multiple threads. Especially if you don't have anything useful to add to the conversation.

sialcasa · September 2012

I already referenced from my thread to this thread. And I think to share that anyone else having the same issue is something useful.

macanacas · September 2012

this happened a couple of years ago. it's impressive how often apple a multimillion company breaks the app store so often.

baja_yu · September 2012

Referencing a similar thread is indeed useful. But I fail to see the usefulness of your post in this thread.

foany · September 2012

vince_plus_plus said:
not even updates, existing apps are affected...

Yes. I submitted an update which is still waiting for review, screenshots of existing app are in the wrong order. Maybe just editing an app in any way lately re-orders the screenshots?

Why doesn't apple test ANYTHING before releasing it? Can you imagine how many screw ups there are going to be when the new app store on ios6 goes live? It will be utter chaos.

Reyna · September 2012

Apple is the worst company for developing online stuff... like a website or iTunes Connect...

J · September 2012

They fixed it :)

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Wrong screenshots order after update

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