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Apple to allow developers to respond to reviews?

CoDEFRoCoDEFRo Posts: 643New Users @ @ @
I'm hearing this will be a change 10.3. If so, good move Apple.

Replies

  • bw748bw748 Posts: 100Registered Users @ @
    It's a good step, but at this point, the iOS app market is in decline (especially for many indie developers) due to market saturation and the hugely decreasing number of brand new iOS users. Apple is throwing devs a bone, but it's almost too little, too late.
  • Crichton333Crichton333 Posts: 277Registered Users @ @
    Quite alot of reviews for sticker apps are "this app says installed but it doesnt show up anywhere on my phone". There was a nice post about it on twitter but pretty much developers can now reply to this and not get a ton of 1 stars and refunds.
    "Smoke me a kipper i'll be back for breakfast." -- iOS: Nebula Virtual Reality
  • astersdoastersdo USAPosts: 640New Users @ @ @
    It's possible that once you start replying to reviews it will become never ending. Your customers might come to expect replies and use it for questions etc. They will expect instant answers ;) Also what to do about the Troll reviews? I have one guy that has left the same one star review for at least the last 20 updates. I'll have to be very careful with my replies to such as him. Minefield :)
  • tmongytmongy Posts: 93New Users @
    This feature seems to be live now! It's great to FINALLY be able to respond to users leaving reviews. They take a little while to show up (up to 24 hrs) and can only be seen on devices running iOS 10.3 or higher.
    Responses and edits will show as pending until they display on the App Store. This can take up to 24 hours. All edited responses will have a notation that it has been edited. Responses will only be visible on the App Store for iPhone and iPad on devices running iOS 10.3 or later and OS X 10.6.6 for App Store for Mac.
  • astersdoastersdo USAPosts: 640New Users @ @ @
    Where do you respond? iTunes Connect?
  • tmongytmongy Posts: 93New Users @
    astersdo wrote: »
    Where do you respond? iTunes Connect?

    Yeah, same place you check the reviews:
    To view ratings and reviews:

    1. In iTunes Connect, click My Apps on the homepage and then select your app.
    2. In the toolbar, click Activity.
    3. Under the platform in the left column, click Ratings and Reviews. For tvOS, click Ratings.
    The ratings and reviews appear on the right.
  • astersdoastersdo USAPosts: 640New Users @ @ @
    tmongy wrote: »
    astersdo wrote: »
    Where do you respond? iTunes Connect?

    Yeah, same place you check the reviews:
    To view ratings and reviews:

    1. In iTunes Connect, click My Apps on the homepage and then select your app.
    2. In the toolbar, click Activity.
    3. Under the platform in the left column, click Ratings and Reviews. For tvOS, click Ratings.
    The ratings and reviews appear on the right.

    Thank you I'll take a look.
  • indie_devindie_dev baliPosts: 24New Users @
    Good news, always was dreaming to have this option :#
  • chuckc192000chuckc192000 FloridaPosts: 390New Users @ @
    I haven't upgraded to iOS 10.3 yet. Are they allowing multiple back and forth responses or just one response to a given review?
  • tmongytmongy Posts: 93New Users @
    I haven't upgraded to iOS 10.3 yet. Are they allowing multiple back and forth responses or just one response to a given review?

    Only one response per review, but the response can be edited if the user updates their review.
  • dobrydobry Posts: 296Registered Users @ @
    Finally we can answer to some bullshit people write. Apple probably reviews every developer response.
  • astersdoastersdo USAPosts: 640New Users @ @ @
    I wonder what % of customers will respond to replies? I would imagine it will be real low.
    Whatever you do, be professional and courteous ;)
  • CoDEFRoCoDEFRo Posts: 643New Users @ @ @
    I'm really wondering what impact this will have. I personally don't think this is going to convince anyone to pull their review (do they have get a notification when we respond to them?). I'm hoping it will discourage people from posting bad reviews though.
  • id256id256 Posts: 83New Users @
    edited April 1
    [deleted]
    Post edited by id256 on
  • bw748bw748 Posts: 100Registered Users @ @
    CoDEFRo wrote: »
    I'm really wondering what impact this will have. I personally don't think this is going to convince anyone to pull their review (do they have get a notification when we respond to them?). I'm hoping it will discourage people from posting bad reviews though.

    I've been replying to reviews on Android for years now and really like it. I don't reply thinking to change anyone's opinion. If I do, it's an added bonus, but I don't expect it. I try to help the user, but many don't ever see the reply or ignore it if they do because they're trolls. So my main goal is to let other users know if someone makes a statement that isn't true, if there's an issue that will be fixed in the next update, etc. Of course I direct my reply at the user and am polite, but my response is stated in such a way that it can apply to any user. It's awesome to be able to correct something false instead of just letting it stand there forever like it's seemingly true.
  • tmongytmongy Posts: 93New Users @
    CoDEFRo wrote: »
    I'm really wondering what impact this will have. I personally don't think this is going to convince anyone to pull their review (do they have get a notification when we respond to them?). I'm hoping it will discourage people from posting bad reviews though.

    Yes, users get an email to notify them that the developer replied to their review. Here is what it looks like:

    2vltc625io83.jpg
  • astersdoastersdo USAPosts: 640New Users @ @ @
    I've replied in iTunes Connect, but the replies haven't appeared in iTunes. Will they?
  • id256id256 Posts: 83New Users @
    Should appear in a few hours.
  • CoDEFRoCoDEFRo Posts: 643New Users @ @ @
    edited April 4
    @bw748 Along with helping people who have legit questions, I hope I can a) convince people to either take down their negative reviews or b) discourage other people from posting them by putting a face to the app.

    In particular I hope some of these kids parents will get these e-mails and maybe considering deleting the app, or maybe it will prevent the kid from teeing off on someone elses app in the future.

    @tmongy Cool thanks. Yeah I think someone already deleted a review. It's great to see that people will be notified by these responses if they do check the e-mail they use on their Apple accounts.
  • astersdoastersdo USAPosts: 640New Users @ @ @
    The replies do not appear on desktop iTunes. Do they appear on the device? It looks like the original reviewer is the only person that sees your reply.
  • tmongytmongy Posts: 93New Users @
    astersdo wrote: »
    The replies do not appear on desktop iTunes. Do they appear on the device? It looks like the original reviewer is the only person that sees your reply.

    They appear on the device for everyone to see, but it has to be running iOS 10.3 or above.
  • astersdoastersdo USAPosts: 640New Users @ @ @
    tmongy wrote: »
    astersdo wrote: »
    The replies do not appear on desktop iTunes. Do they appear on the device? It looks like the original reviewer is the only person that sees your reply.

    They appear on the device for everyone to see, but it has to be running iOS 10.3 or above.

    Thanks for the info.
  • Crichton333Crichton333 Posts: 277Registered Users @ @
    Does anyone know how to respond to a review on a "App Bundle". There doesnt seem to be a Activity-->Ratings and Reviews page for Bundles.
    "Smoke me a kipper i'll be back for breakfast." -- iOS: Nebula Virtual Reality
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