haidnk wrote: »
I found it so annoying that it's not possible to respond to reviews. Or at least have some sort of means contacting the reviewer. That would be so good and is absolutely necessary to be fair for both sides.
MarkC wrote: »
I agree - the current system is TOTALLY unfair. Even if they just gave us the chance to respond it'd be a start. Then remove, or balance up, the 'review-upon-removal' feature which is completely 1-star biased and we'll be really making progress.
However, having said that (and not wanting to play devils advocate), if our wishes were granted and in an ideal world, all the one star averages would become three star averages, but the three star averages would also shift and become 4.5 star averages, so surely it still depends on the quality of the app in the first place...?!
cadabra wrote: »
But why would there be such a huge discrepancy between ratings?
CommanderData wrote: »
Some Apps or Games are just naturally polarizing in their reviews. If you look at my game, Rogue Touch, as an example... Most reviews are either 5 star or 1 star. The 5 Star reviews almost exclusively come from people who played and enjoyed the original ASCII rogue years ago, and appreciate the improvements to the genre that I made. The 1 Star reviews are pretty much from people who got it when I had my 99 cent sale this spring and bought it on a whim, with no previous knowledge of "rogue-like" games.
The graph for number of ratings in iTunes is hilariously symmetrical
HappyByte wrote: »
I have complained about unfair offtopic review and it was removed within a few days.
The other problem is that there are some people that just give 1 star ratings w/o explaining the reason - it's not now possible to remove such ratings while they could be completely unfair.
Danieljohn wrote: »
HappyByte - Which email/phone# did you send the complaint to?
cadabra wrote: »
I really hate it when developers use their friends or partners to give their apps glowing reviews.
Appency wrote: »
This is another reason we created "RateMyApp" - a review service for app developers. The concept is pretty simply -we bring a team of 25-50 people in to review your app and leave comments. We provide you demographic data so you can see how your app is doing with men, women, families, age groups, etc. We also give you the chance to respond to reviewers and for them to ask you questions before they leave their review.
For example: we had an app recently use our service in which you had to have your settings in a particular setup or the user would get an error when trying to use it. The average reviewer would have left a bad rating (on what is really a good app) and left. Though RateMyApp, the raters identified the problem and reported it back to the developer. The developer now notes in their description the need for the settings and gets many more positive reviews now than negative ones.
For a limited time we will also do an SEO review on anyone purchasing the pro (50 reviewer) package.
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